Get ITIL V3 Foundation Certificate in IT Service Management without Exams

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.
 

Adopting ITIL can offer users a huge range of benefits that include:

    improved IT services
    reduced costs
    improved customer satisfaction through a more professional approach to service delivery
    improved productivity
    improved use of skills and experience
    improved delivery of third party service.